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If you have any questions regarding your order, please contact us using the form below, or by sending an email to info@iwace.com

Don't just take our word for it

  • Michael Johnson

    ★ ★ ★ ★ ★

    I've been struggling with back pain for years, and I've tried everything - chiropractors, massage, even prescription pain medication. Nothing seemed to work. But then I found Iwace, and I'm so glad I did! Their backstretcher has been a lifesaver. It's helped me to reduce my pain significantly, and I'm finally able to enjoy my life again. I highly recommend Iwace to anyone who is dealing with chronic pain.

  • Emily Peterson

    ★ ★ ★ ★ ★

    I've always been self-conscious about my skin. I've tried countless skincare products, but nothing has ever worked. Until I found Iwace. Their snail mucin has been a game-changer. My skin is clearer and healthier than it's ever been, and I feel so much more confident. I can't thank Iwace enough for helping me to finally love my skin.

  • Sarah Williams

    ★ ★ ★ ★ ★

    I'm an active person, and I'm always on the go. But lately, I've been dealing with a lot of pain and discomfort. I've tried everything to get back to my old self, but nothing seemed to work. Then I found Iwace, and I was skeptical at first. But I'm so glad I gave them a try. Their bodypainfree has helped me to recover faster from my workouts, and I'm finally able to pain-free again. Iwace is a must-have for any athlete or fitness enthusiast.

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Return Deadline


Most returns are accepted within 30 days of purchase. For specific details and any exceptions, please visit our terms and services page or contact our friendly customer service team for assistance.

Returning an Item


Starting your return is easy! Just choose your preferred method below and have your order reference number and carrier details ready:

Our friendly customer service team will guide you through the return process.

How to order


Ordering with us is simple and easy! Simply browse the chosen product page, select the product or set of products at checkout and click 'buy now'. After viewing your order, follow the instructions to complete the purchase. You will receive an email confirmation once your order has been processed.

Damaged Item


We understand that receiving a damaged product can be frustrating. Here's what to do:

  1. Contact Us Quickly: Let us know within 7 days of receiving the damaged item. The sooner we know, the sooner we can resolve it for you!
  2. Provide Details: To help us expedite the process, please send a brief description of the damage and include clear photos of the damaged item and packaging.
  3. Fast Resolution: We'll work swiftly to find a solution. In most cases, we'll send you a replacement item right away. If you prefer, we can also offer a full refund.

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We will respond to your inquiry within one business day. If you are writing about your order, please include your order number or the email address/phone number used at checkout in your message.